The Forbes acronym for hiring customer-centric employees, WETCO, is a useful tool that can be applied to the hospitality industry and maximize employee and guest relations. In using the principles of warmth, empathy, teamwork, conscientiousness, and optimism, along with treating people like family, a brand can become a shining light in this people-centric industry.
Louisiana Office of Tourism
Thursday, December 13, 2018
11:30am – 1:00pm – Educational Training
Hospitality from the Heart
Core Competency Area: Leadership
Courtyard Baton Rouge Acadian Centre / LSU Area2421 South Acadian Thruway, Baton Rouge
RSVP by December 7th for meal planning!
$20 Member Planners or $40 Non-member Planners
$30 Supplier Member or $40 Non-Member Suppliers
First-time Planners are FREE - but must register!
There is a $2 credit card fee on each transaction. If you bring a check to the meeting, we will remove the $2 charge and zero balance your account.